Tips From Those "In the Know"
When you are under pressure to cut costs further, don’t be afraid to challenge the status quo and standardise (or make people pay for non-standards processes).Also: offer Bronze-, Silver- and Gold-level service, and let customers choose."Rene Nibbelke, Change & Business Support Manager, BAE SystemsMeet Rene at Shared Services & Outsourcing Week Europe 2012.
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