What are the big shifts in GBS/SSC and the BPO industry?

Some highlights from a think-tank that met in Poland, recently

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A group of 15 senior leaders from GBS/SSC and the BPO industry, including managing directors, HR leaders and IT directors as well as representatives of recruitment companies, the real estate industry, the Polish Investment and Trade Agency, and a Warsaw School of Economics professor, met in February in Warsaw’s Restauracja Polska Różana to discuss  key industry trends, challenges and controversies. 

Maciej Piwowarczyk, Discovery Communications GBS Director, has shared the highlights. Please click on the 'download' button.

BPO in Eastern Europe

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