What are the big shifts in GBS/SSC and the BPO industry?

Some highlights from a think-tank that met in Poland, recently

Add bookmark

We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.

A group of 15 senior leaders from GBS/SSC and the BPO industry, including managing directors, HR leaders and IT directors as well as representatives of recruitment companies, the real estate industry, the Polish Investment and Trade Agency, and a Warsaw School of Economics professor, met in February in Warsaw’s Restauracja Polska Różana to discuss  key industry trends, challenges and controversies. 

Maciej Piwowarczyk, Discovery Communications GBS Director, has shared the highlights. Please click on the 'download' button.

BPO in Eastern Europe

[inlinetext]

Latest Webinars

Redefining Finance Value: Key Insights from SSOW Europe 2026

2026-05-27

10:00 AM - 10:45 AM BST

SSOW Europe 2026 is set to challenge how GBS defines value in an AI-driven world. But, for finance l...

Avoiding Buyer’s Remorse in E-Invoicing Compliance

2026-05-12

02:00 PM - 02:45 PM BST

With the mandatory B2B E-Invoicing mandate going live for France and Germany in September 2026 and J...

AI-Driven Invoice Automation with Basware’s Invoice Lifecycle Management

2026-05-06

03:00 PM - 03:30 PM BST

Stop letting manual invoice processes slow your business. Hand-keying, approval bottlenecks, and dis...

Recommended