SSON Editorial

BPO Providers: from Arbitrage to Innovation

Barbara Hodge
Contributor: Barbara Hodge
Posted: 02/26/2014

Robotics are on my mind at the moment, as I am researching their impact on business services. In the past, a lot of the conversation around improvement was about automation – remember the days? – and this is still, of course, just as valid. But automation does require significant investments, and we are now seeing some new

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Barbara Hodge
Contributor: Barbara Hodge
Posted: 02/26/2014

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