BPO Providers: from Arbitrage to Innovation

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Robotics are on my mind at the moment, as I am researching their impact on business services. In the past, a lot of the conversation around improvement was about automation – remember the days? – and this is still, of course, just as valid. But automation does require significant investments, and we are now seeing some new opportunities that offer a sort of 'band-aid' solution (but more of that next week). I just read an interesting interview with David Poole, from Sutherland Glo...
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