Proponents of outsourcing on both sides of the fence – in-house buyer and third party provider – have had their wrists slapped by a recent report critiquing their lack of investment in skills training. It's a welcome wake-up call for an industry that has for too long relied on efficiency gains from the standardization and automation of what have traditionally been fairly labor-intensive processes. As this phase of low hanging fruit is now past, and expectations for "collaborative,...
Upcoming Events
Germany’s 1 January 2027 E-Invoicing Deadline: Timely Guidance for Time-Crunched Leaders
30 July, 2026
Online
Accelerating O2C Transformation: How AI Is Reshaping the Cash Conversion Cycle
4 August, 2026
Online
Shared Services and BPO Week Philippines 2026
August 11 - 14, 2026
Crowne Plaza Manila Galleria by IHG, Philippines
Follow Us
Subscribe to our Free Newsletter
Insights from the world’s foremost thought leaders delivered to your inbox.
Latest Webinars
The Future of Workplace Experience: What Employees Really Want in 2026
2026-09-03
12:00 PM - 12:45 PM EDT
The workplace has entered a new era. Expectations about when — and how often — people come into the...
Beyond Invoice Capture: A Practical Path to Autonomous AP
2026-09-02
11:00 AM - 11:30 AM EDT
Discover how AI-native AP automation streamlines invoice processing, automates exceptions, boosts ac...
Your Journals Know Where the Close Is Broken
2026-08-27
10:00 AM - 10:45 AM EDT
Learn how to identify hidden process debt, move beyond basic journal automation, and build a smarter...
