Outsourcing's value-add is plateauing because of insufficient investment in skills

Proponents of outsourcing on both sides of the fence – in-house buyer and third party provider – have had their wrists slapped by a recent report critiquing their lack of investment in skills training. It's a welcome wake-up call for an industry that has for too long relied on efficiency gains from the standardization and automation of what have traditionally been fairly labor-intensive processes. As this phase of low hanging fruit is now past, and expectations for "collaborative,...
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