G6 Asia: Asheesh Mehra, Infosys
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Asheesh Mehra, Head of BPO, Infosys, G6 Panel Member Asia
Here’s the challenge to captives, according to Asheesh Mehra: "Stay honest!" Too many of them are basing their operations on legacies inherited from 10 years ago, and not enough of them have any reasonable benchmark stats to know whether they’re operating as best in class, he says. Captives need to push the envelope and look ahead, as some of the more mature ones are already doing, by bringing in external advisors...
