G6 Asia: Asheesh Mehra, Infosys
Asheesh Mehra, Head of BPO, Infosys, G6 Panel Member Asia
Here’s the challenge to captives, according to Asheesh Mehra: "Stay honest!" Too many of them are basing their operations on legacies inherited from 10 years ago, and not enough of them have any reasonable benchmark stats to know whether they’re operating as best in class, he says. Captives need to push the envelope and look ahead, as some of the more mature ones are already doing, by bringing in external advisors to help them clean up and add technology to eliminate work. Because that is the core of your challenge: eliminate work.
Asheesh also champions a focus on business metrics as opposed to operational metrics. After all: what really matters about shaving time off invoice processing? The fact that the number is lower? – or its impact on the business? Bingo.
He’s absolutely not a fan of Hybrids, though. And it’s not why you think. But you’ll have to hear that for yourself.
See the whole G6 debate online here
Asheesh Mehra leads Asia Pacific, Japan and Middle East regions for Infosys BPO. He also manages operations for Infosys' delivery centres at Manila, Philippines and Hangzhou, China. Asheesh is an outsourcing veteran with over 11 years of cross-industry, global sourcing experience. He has driven business transformation through outsourcing for several Fortune 500 companies.
He led WNS' insurance BPO practice and was a member of the start-up management team at Msource, a pure-play BPO firm, part of the Mphasis Group. During his tenure at Msource, TCS Intelenet and WNS, Asheesh was instrumental in driving strategic initiatives in the areas of market penetration, operational excellence, organizational development, and transition.
Asheesh holds a marketing degree from the University of Western Sydney, Australia and bachelor's degree in Hospitality from the Welcome Group School of Hotel Management, Manipal.
Aheesh Mehra was voted the "SSON’s People’s Choice for Personal Contribution to Industry - APAC" in 2011, and won "SSON Thought Leader of the year - APAC" in 2010. An outstanding player in the global BPO marketplace.