Who wins in the innovation game?
Why do we hear so much more about innovation than actually see it? And which sourcing model offers you better innovation? We put this question to G6 panelist Tiger Tyagarajan, COO of Genpact.
Innovation is driven by three factors, says Tiger. First, you need a deep partnership between the services center and its client; second you need an alignment of goals – incentives - across both parties so that both benefit from improvement; and third you need access to intelligence, benchmarkin...
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