member

Who wins in the innovation game?

Posted: 06/13/2012

Why do we hear so much more about innovation than actually see it? And which sourcing model offers you better innovation? We put this question to G6 panelist Tiger Tyagarajan, COO of Genpact.

Innovation is driven by three factors, says Tiger. First, you need a deep partnership between the services center and its client; second you need an alignment of goals – incentives - across both parties so that both benefit from improvement; and third you need access to intelligence, benchmarking and capabilities that push you along this path.

The root of the problem, says Tiger, is that shared services are generally not structured as profit centers; rather, they are run as cost centers. So the incentives are not there. BPO providers, on the other hand, are structured for profit. But the crux is the third driver – if you are only servicing one customer you can’t leverage the breadth and depth of data and knowledge that a provider can with its 100s of clients. A clear win for the provider market, says Tiger.

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product.

To continue viewing this content please fill out the form below and become an Shared Services member.
Or if you're already a Shared Services member, sign in below to download.
You may login with either your assigned username or your e-mail address.
The password field is case sensitive.
Forgot your password?
Not a member?

Reasons for Joining
  • Address your challenges through knowledge sharing with peers from our global network of specialists.
  • Benchmark your business initiatives with the who's who in the field.
  • Hear from industry pioneers how to maximize ROI in today's challenging economy.
  • And best of all It's FREE!
Tags: 
Contributor: