Industry Reports Business Process Outsourcing Continuous Improvement/Process Improvement Customer Experience & Governance Data Management & Analytics Finance & Accounting Global Business Services Human Resources Process Automation & Digitalization Talent Management, Leadership and Culture
Industry Reports Business Process Outsourcing Continuous Improvement/Process Improvement Customer Experience & Governance Data Management & Analytics Finance & Accounting Global Business Services Human Resources Process Automation & Digitalization Talent Management, Leadership and Culture

Columns

The Shared Services and Outsourcing Network (SSON) and an expert panel of columnists keep you up to date with the industry, providing the latest and most topical shared services information and outsourcing insight. Our op-eds and tips aim to provide relevant, timely and actionable industry awareness for global business services professionals. View our latest shared services editorials below.

Transforming HR Across Four Continents

Rethinking How We Measure Shared Services Productivity
2018-07-06
Cyber Security – the New ‘Top Risk’ for your Shared Services?
2018-03-13
Are Shared Services a Prerequisite for Intelligent Automation?
2018-02-19
HR Tips for 2018: Process versus Knowledge?
2018-01-17
Disaster Recovery and HR Shared Services
2017-10-24
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RPA Leadership Lessons from the Frontline

George Washington is as secure as Martha Washington: RPA security
2018-06-11
George Washington’s connection to Shared Services Organizations: An RPA Journey
2017-12-18
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Frustration Free: How Amazon delivers employee experience

We Like to Test Things Here – Bring Your Measuring Tape to Work Every Day
2018-03-07
Percentiles & Asymptotes – Shining a Light on Extremely Negative Customer Experience
2018-02-23
“Averages Are Lazy” – Experimenting with Analysis & Visualization in Measuring Shared Services Customer Experience
2017-10-16
Applying Learnings in Customer Experience to Employee Experience at Amazon
2017-07-31
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When The Chicken Dies, Everyone Cries

The GBS Adventure: The Contingency Plan that Wasn’t
2018-01-15
The GBS Adventure: The Gamble Begins & the Team Takes Off
2017-11-28
The GBS Adventure: Killing Negatrons
2017-11-01
The GBS Adventure: When your brain is in your mouth (but you're already committed!)
2017-09-27
The GBS Adventure: What do you want to be when you grow up?
2017-09-12
View All Posts

Essential Management for Doers, Doubters & Darers

Trees Die from the Top: A Formula for Fixing Company Culture
2017-01-11
View All Posts

Upcoming Events

Intelligent Automation for Banking, Financial Services and Insurance

February 24 - 26, 2020
Dream Downtown Hotel, NY, NY

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Intelligent Automation for Banking, Financial Services and Insurance
EX Impact 2020

February 26 - 28, 2020
Crowne Plaza Downtown Orlando

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EX Impact 2020
Shared Services Leaders Exchange 2020

02 - 04 March, 2020
Mercure Gold Coast Resort

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Shared Services Leaders Exchange 2020
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Latest Webinars

Take Your Shared Services Organization into this New Decade

2020-01-23
11:00 AM - 12:00 PM EST

Exploring the top SSO trends for 2020 and why SSOW is the must-attend event this year!
Take Your Shared Services Organization into this New Decade
Optimizing P2P and AP with Process Mining

2020-01-21
10:00 AM - 11:00 AM CET

In this German speaking webinar, we will cover all steps from the implementation to the active analy...
Optimizing P2P and AP with Process Mining
AI in Business: When and Where to use Artificial Intelligence in Your Organization

2019-12-12
11:00 AM - 12:00 PM EST

As artificial intelligence technology continues to evolve, more and more department heads and decisi...
AI in Business: When and Where to use Artificial Intelligence in Your Organization
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Latest Online Events

IA World Series: February 2020
February 10 - 13, 2020
IA World Series: February 2020
SSO Digital Week North America
April 14 - 17, 2020
SSO Digital Week North America
IA APAC Digital 2020
May 19 - 20, 2020
IA APAC Digital 2020
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