Industry Reports Business Process Outsourcing Continuous Improvement/Process Improvement Customer Experience & Governance Data Management & Analytics Finance & Accounting Global Business Services Human Resources Process Automation & Digitalization Talent Management, Leadership and Culture
Industry Reports Business Process Outsourcing Continuous Improvement/Process Improvement Customer Experience & Governance Data Management & Analytics Finance & Accounting Global Business Services Human Resources Process Automation & Digitalization Talent Management, Leadership and Culture

Columns

The Shared Services and Outsourcing Network (SSON) and an expert panel of columnists keep you up to date with the industry, providing the latest and most topical shared services information and outsourcing insight. Our op-eds and tips aim to provide relevant, timely and actionable industry awareness for global business services professionals. View our latest shared services editorials below.

RPA Leadership Lessons from the Frontline

George Washington is as secure as Martha Washington: RPA security
2018-06-11
George Washington’s connection to Shared Services Organizations: An RPA Journey
2017-12-18
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Frustration Free: How Amazon delivers employee experience

We Like to Test Things Here – Bring Your Measuring Tape to Work Every Day
2018-03-07
Percentiles & Asymptotes – Shining a Light on Extremely Negative Customer Experience
2018-02-23
“Averages Are Lazy” – Experimenting with Analysis & Visualization in Measuring Shared Services Customer Experience
2017-10-16
Applying Learnings in Customer Experience to Employee Experience at Amazon
2017-07-31
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When The Chicken Dies, Everyone Cries

The GBS Adventure: The Contingency Plan that Wasn’t
2018-01-15
The GBS Adventure: The Gamble Begins & the Team Takes Off
2017-11-28
The GBS Adventure: Killing Negatrons
2017-11-01
The GBS Adventure: When your brain is in your mouth (but you're already committed!)
2017-09-27
The GBS Adventure: What do you want to be when you grow up?
2017-09-12
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Essential Management for Doers, Doubters & Darers

Trees Die from the Top: A Formula for Fixing Company Culture
2017-01-11
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#sexyssostats

Is Finance prepared to take advantage of Intelligent Automation? Our data says 'no'
2017-11-16
How is "Brexit" Going To Affect Shared Services Centres Across the UK (and Europe)?
2016-06-24
Robotic Process Automation: Five Key Trends
2016-06-14
4 Reasons to Add RPA to Your Agenda
2016-06-09
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Upcoming Events

2nd Annual Robotic Process Automation Malaysia

17 - 20 September, 2019
Grand Millennium Kuala Lumpur

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2nd Annual Robotic Process Automation Malaysia
Shared Services & Outsourcing Week Autumn

September 23 - 26, 2019
Scottsdale, Arizona

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Shared Services & Outsourcing Week Autumn
EX Impact 2019

September 30 - October 02, 2019
Hilton San Diego Del Mar, Del Mar, CA

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EX Impact 2019
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Latest Webinars

Collaboration, Gamification, and On-The-Spot Insights Result In High Performance

2019-09-25
10:00 AM - 11:00 AM EST

Join us as we explore 3 key pillars that drive exceptional performance.  The first pillar conce...
Collaboration, Gamification, and On-The-Spot Insights Result In High Performance
The Power of the Cloud

2019-09-04
02:00 PM - 03:00 PM BST

Discover the power of cloud-based accounts payable (AP) automation. More organisations are turning t...
The Power of the Cloud
Your Roadmap For Scaling Automation for Success

2019-08-22
10:00 AM - 11:00 AM EST

Dentsu Aegis Network started its automation journey in 2018. Now the organization is on track to giv...
Your Roadmap For Scaling Automation for Success
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Latest Online Events

Process Mining & Intelligence Digital Summit
13 - 14 November, 2019
Process Mining & Intelligence Digital Summit
HR Shared Services Digital Summit
07 November, 2019
HR Shared Services Digital Summit
Finance Transformation Digital Summit
16 - 17 October, 2019
Finance Transformation Digital Summit
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