Columns

The Shared Services and Outsourcing Network (SSON) and an expert panel of columnists keep you up to date with the industry, providing the latest and most topical shared services information and outsourcing insight. Our op-eds and tips aim to provide relevant, timely and actionable industry awareness for global business services professionals. View our latest shared services editorials below.

Transforming HR Across Four Continents

Rethinking How We Measure Shared Services Productivity
2018-07-06

Cyber Security – the New ‘Top Risk’ for your Shared Services?
2018-03-13

Are Shared Services a Prerequisite for Intelligent Automation?
2018-02-19

HR Tips for 2018: Process versus Knowledge?
2018-01-17

Disaster Recovery and HR Shared Services
2017-10-24

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RPA Leadership Lessons from the Frontline

George Washington is as secure as Martha Washington: RPA security
2018-06-11

George Washington’s connection to Shared Services Organizations: An RPA Journey
2017-12-18

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Frustration Free: How Amazon delivers employee experience

We Like to Test Things Here – Bring Your Measuring Tape to Work Every Day
2018-03-07

Percentiles & Asymptotes – Shining a Light on Extremely Negative Customer Experience
2018-02-23

“Averages Are Lazy” – Experimenting with Analysis & Visualization in Measuring Shared Services Customer Experience
2017-10-16

Applying Learnings in Customer Experience to Employee Experience at Amazon
2017-07-31

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When The Chicken Dies, Everyone Cries

The GBS Adventure: The Contingency Plan that Wasn’t
2018-01-15

The GBS Adventure: The Gamble Begins & the Team Takes Off
2017-11-28

The GBS Adventure: Killing Negatrons
2017-11-01

The GBS Adventure: When your brain is in your mouth (but you're already committed!)
2017-09-27

The GBS Adventure: What do you want to be when you grow up?
2017-09-12

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Essential Management for Doers, Doubters & Darers

Trees Die from the Top: A Formula for Fixing Company Culture
2017-01-11

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2019-11-19
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Blue Prism Connected-RPA: Driving the Future of Work in the Financial Services Industry

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2019-10-03
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The software testing services industry is moving quickly towards digital and agile/DevOps, with test...

AI & Software Testing Services: Moving from Smart Analytics to Automation

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AI-Enabled Guided Learning

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