Columns

The Shared Services and Outsourcing Network (SSON) and an expert panel of columnists keep you up to date with the industry, providing the latest and most topical shared services information and outsourcing insight. Our op-eds and tips aim to provide relevant, timely and actionable industry awareness for global business services professionals. View our latest shared services editorials below.

The Future of Finance (Is Human)

Five Steps Leaders Can Take To Overcome Stress
2023-08-23
The Biggest Obstacle to Scaling Any Business and How to Overcome It
2023-06-13
Are We Looking at Leadership Through the Wrong Lens?
2023-01-26
A New Era of Leadership: It's All About Trust
2022-09-27
Let Connectivity Begin With People, Not Objectives
2022-08-16
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The Future is Human: Understanding & Shaping the Future of Work

Spare Some Change: Emotional Debt, Technical Debt, & Preparing for Change
2023-07-31
The War Over the Workplace: Workers Want Flexibility, so Why Are We Fighting It?
2023-05-25
A Conversation With ChatGPT About Careers
2023-03-30
5 Future of Work Trends for 2023: Talent is Evolving, Management Needs to Adapt
2023-02-07
The Faces of The U.S. Workforce
2022-12-14
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Communication Strategies that Support Shared Service - Aniisu K Verghese

Do You Want to Be an Employer of Choice?
2023-05-18
5 Approaches for Global Business Services to Tap Communication Knowledge Management
2023-04-11
Are GBS Organizations Differentiating Their Brands Locally?
2022-11-14
Roadmapping Global Capability Centers’ Communication Priorities and Progression
2022-02-10
Communications as a COE for Shared Services Success: Charting a New Direction
2021-08-17
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Career Corner

The Art of Pitching an Idea
2023-02-16
The Value in Completing Unpopular Tasks
2023-02-07
Building a Strong Shared Services Resume
2023-01-25
The Value in Finding a Career Mentor
2022-11-23
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Mind Doodling

Doodling Our Way to Effective Knowledge Management
2022-12-08
Embedding Agile to Reinforce Quality Journey
2022-05-26
Global HR Services at Petronas - Trailblazing Talent Transformation
2021-11-01
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Upcoming Events

Siemens and Redwood: How Finance Automation Cuts Labor Costs and Accelerates the R2R Close

5 August, 2025
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Siemens and Redwood: How Finance Automation Cuts Labor Costs and Accelerates the R2R Close

The Touchless Close: Accelerating R2R Through AI and Automation

7 August, 2025
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The Touchless Close: Accelerating R2R Through AI and Automation

Shared Services and BPO Week Philippines 2025

August 12 - 15, 2025
Conrad Manila

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Shared Services and BPO Week Philippines 2025

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August 13 - 15, 2025
Boston, MA

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WorkX

Future of Order to Cash 2025

August 19, 2025
Online Event

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Future of Order to Cash 2025

Navigating the Unstable Terrain of the Global Economy? Explore Proven Strategies for Stabilising your O2C Process

4 September, 2025
Online

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Navigating the Unstable Terrain of the Global Economy? Explore Proven Strategies for Stabilising your O2C Process
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Latest Webinars

Why Sales Orders Get Stuck - and What Smart Companies Are Doing About It

2025-09-23
10:00 AM - 11:00 AM EDT

Sales order processing sounds simple - until it isn’t. Manual corrections, unmatched catalogues, and...
Why Sales Orders Get Stuck - and What Smart Companies Are Doing About It

5 Ways To Solve Your e-Invoicing Challenges (Advanced Insights for Compliance)

2025-09-18
11:00 AM - 12:00 PM EDT

With 76% of organizations already receiving e-invoices (SSON Digital), global adoption is accelerati...
5 Ways To Solve Your e-Invoicing Challenges (Advanced Insights for Compliance)

Break Free from the Old Outsourcing Model: Why U.S. Businesses Are Choosing Fiji for High-Value, Client-First Partnerships

2025-09-11
11:00 AM - 12:00 PM EDT

In today’s rapidly evolving outsourcing landscape, U.S. businesses are seeking more than just cost r...
Break Free from the Old Outsourcing Model: Why U.S. Businesses Are Choosing Fiji for High-Value, Client-First Partnerships
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