Columns

The Shared Services and Outsourcing Network (SSON) and an expert panel of columnists keep you up to date with the industry, providing the latest and most topical shared services information and outsourcing insight. Our op-eds and tips aim to provide relevant, timely and actionable industry awareness for global business services professionals. View our latest shared services editorials below.

Foundations First: An Auditor's Guide to Embracing Process Excellence & Integrity

Identifying a Corporate Culture That Supports Strong Processes
2026-05-29
Small Steps, Big Impact: How Incremental Process Improvements Drive Results
2026-05-15
How Integrity & Ethics Build Resilient Organizations
2026-04-30
Internal Audit: A Guardian for Continuous Improvement
2026-04-17
A Guide to Process Governance That Actually Works
2025-10-07
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Women Who Lead: The Women Shaping the Future of GBS

Kim Skanson on The Power of Positive Perspective, Collaboration, and Mentorship
2026-03-23
Trudy Tan on Shaping the Future of Asian Talent in GBS
2026-03-03
Tage Smith on Leading Transformation & Fostering Inclusivity
2026-02-17
Ashlie Crosby on Leading with Purpose in a Transforming World
2026-02-02
Caroline Basyn on Tech, Talent, and the Power of Inclusive Cultures
2026-01-19
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AI & IA: The Art of the Possible

AI Agent Protocols: 10 Modern Standards Shaping the Agentic Era
2025-10-14
Forward Deployed Engineer: Turning AI Promise into Progress?
2025-09-10
Is RPA dead?
2025-07-08
From Traditional AI to Agentic AI: Unifying AI, ML, Deep Learning, and Gen AI
2025-03-11
Intelligent Automation: Strategies for Optimizing IT Budgets
2025-02-28
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Ask the Expert

Redefining Service Excellence: Ask The Expert
2025-10-01
Rethinking Location Strategy: Ask the Expert
2025-08-29
Remote and Hybrid Working Evolution: Ask the Expert
2025-08-18
The Trends Shaping GBS Location in 2025: Ask the Expert
2025-07-29
Front Office Services in GBS: Ask the Expert
2025-07-23
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SSON's Guide to Setting Up a Modern SSC

How to Establish Clear SLAs
2025-08-13
A Guide to Future-Proofing Your Workforce
2025-07-28
How to Align your SSC with the Wider Enterprise
2025-07-25
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Upcoming Events

Through Trust and Governance: How AI Agents are Redefining Accounts Payable

15 July, 2026
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Through Trust and Governance: How AI Agents are Redefining Accounts Payable

Why Shared Services and GBS Transformation Stalls and How to Overcome Change Fatigue

20 July, 2026
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Why Shared Services and GBS Transformation Stalls and How to Overcome Change Fatigue

How AI-Native Accounts Payable Is Changing the Finance Function

21 July, 2026
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How AI-Native Accounts Payable Is Changing the Finance Function

Germany’s 1 January 2027 E-Invoicing Deadline: Timely Guidance for Time-Crunched Leaders

30 July, 2026
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Germany’s 1 January 2027 E-Invoicing Deadline: Timely Guidance for Time-Crunched Leaders

Accelerating O2C Transformation: How AI Is Reshaping the Cash Conversion Cycle

4 August, 2026
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Accelerating O2C Transformation: How AI Is Reshaping the Cash Conversion Cycle

WorkX

August 10 - 12, 2026
San Francisco, CA

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Latest Webinars

Beyond Invoice Capture: A Practical Path to Autonomous AP

2026-09-02
11:00 AM - 11:30 AM EDT

Discover how AI-native AP automation streamlines invoice processing, automates exceptions, boosts ac...
Beyond Invoice Capture: A Practical Path to Autonomous AP

Your Journals Know Where the Close Is Broken

2026-08-27
10:00 AM - 10:45 AM EDT

Learn how to identify hidden process debt, move beyond basic journal automation, and build a smarter...
Your Journals Know Where the Close Is Broken

When AI Runs Accounts Receivable: What's Left for Shared Services?

2026-08-26
10:00 AM - 10:45 AM CDT

For decades, shared services organizations have focused on driving efficiency through centralization...
When AI Runs Accounts Receivable: What's Left for Shared Services?
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