Business Process Outsourcing Continuous Improvement/Process Improvement Customer Experience & Governance Data Management & Analytics Finance & Accounting Global Business Services Human Resources Process Automation & Digitalization Talent Management, Leadership and Culture
Business Process Outsourcing Continuous Improvement/Process Improvement Customer Experience & Governance Data Management & Analytics Finance & Accounting Global Business Services Human Resources Process Automation & Digitalization Talent Management, Leadership and Culture

Columns

The Shared Services and Outsourcing Network (SSON) and an expert panel of columnists keep you up to date with the industry, providing the latest and most topical shared services information and outsourcing insight. Our op-eds and tips aim to provide relevant, timely and actionable industry awareness for global business services professionals. View our latest shared services editorials below.

SSON Impact Awards - The Winners Series

Join us on this weekly column as we feature the trophy-winning case studies of the SSON Impact Awards.
HP: Winner of the Creative Talent Management Impact Award 2020, Asia
2021-03-05
SAP: Winner of the Creative Talent Management Impact Award 2020, Europe
2021-02-19
Ecopetrol: Winner of the Change Management & Business Transformation Impact Award
2021-02-12
AECOM: Winner of the Business Transformation Impact Award (Gold level), APAC
2021-01-22
IBM: Winner of the Finance Impact Award, North America 2020
2021-01-15
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Sourcing GBS Change in 2021

Sourcing GBS Change in 2021
2021: A Pivotal Year for GBS Talent? 10 Predictions That May Surprise You
2021-01-11
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Smarter Outsourcing for Today's Enterprise

The Missing “S” in SaaS firms Go To Market Strategy
2020-11-26
Develop "Agile" data lakes – or risk a data swamp
2020-10-14
Shifting to SaaS may not eliminate the “Technical Debt”
2020-09-03
Offshore Engineering R&D Centers Will Continue to Flourish in Current Crisis
2020-05-20
Social, Collaborative, Yet Virtual – the New Shared Services post COVID-19
2020-03-23
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Tools and Methodologies for Closing the Cultural Divide

Transformation (Part 6): how NXP achieved a cultural overhaul
2021-09-02
Transformation (Part 4): the challenge with service providers
2021-01-25
Transformation (Part 3): the crucial role of the CHRO
2021-01-18
Transformation (Part 5): 21st century intercultural skills
2021-01-02
Transformation (Part 1): The Law of Evolution
2020-12-09
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Communication Strategies that Support Shared Service - Aniisu K Verghese

Crafting a Consistent Global Business Services Social Media Strategy
2020-10-27
Designing a Consistent Business Problem-Solving Forum in Global Capability Centers
2020-02-26
Starting Your Global Shared Services Center? Give Communications its Due
2019-12-05
Building an Inclusive Shared Services Leader’s Communication Plan
2019-11-08
Tapping the Power of Ideas in Shared Services Centers
2019-08-30
View All Posts

Upcoming Events

Remove the Blind Spots to Gain Greater Visibility and Control in AP Performance

April 15, 2021
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Remove the Blind Spots to Gain Greater Visibility and Control in AP Performance
Learn how BruMate was able to gain instant spend visibility saving countless hours and dollars!

20 April, 2021
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Learn how BruMate was able to gain instant spend visibility saving countless hours and dollars!
APAC WEBINAR: Process Excellence for Today – a Catalyst for Shared Services

21 April, 2021
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APAC WEBINAR: Process Excellence for Today – a Catalyst for Shared Services
Global Process Owner Digital Summit

26 April, 2021
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Global Process Owner Digital Summit
Service Management: How to Run an Effective and Efficient GBS Organization

27 April, 2021
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Service Management: How to Run an Effective and Efficient GBS Organization
US WEBINAR: Process Excellence for Today – a Catalyst for Shared Services

28 April, 2021
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US WEBINAR: Process Excellence for Today – a Catalyst for Shared Services
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The Future of Digital Transformation for Finance and Legal Operations

2021-05-04
12:00 PM - 01:30 PM EST

How can finance and legal leaders maintain visibility and control over their operations in today’s w...
The Future of Digital Transformation for Finance and Legal Operations
US WEBINAR: Process Excellence for Today – a Catalyst for Shared Services

2021-04-28
11:00 AM - 12:00 PM EST

We challenge the ‘norm’ based on user experience and offer a new approach to measuring the success o...
US WEBINAR: Process Excellence for Today – a Catalyst for Shared Services
Service Management: How to Run an Effective and Efficient GBS Organization

2021-04-27
10:00 AM - 10:45 AM EST

Service management lies at the heart of service delivery. This session will highlight the fundamenta...
Service Management: How to Run an Effective and Efficient GBS Organization
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