Columns

The Shared Services and Outsourcing Network (SSON) and an expert panel of columnists keep you up to date with the industry, providing the latest and most topical shared services information and outsourcing insight. Our op-eds and tips aim to provide relevant, timely and actionable industry awareness for global business services professionals. View our latest shared services editorials below.

The Intelligent Automation Channel

RPA Is the Icing on the "Cupcake Cake"
2018-10-25

What Most Automation Pilot Failures Have in Common
2018-10-03

Data: Delicious, Nutritious and Digestible
2018-06-12

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Transforming HR Across Four Continents

Rethinking How We Measure Shared Services Productivity
2018-07-06

Cyber Security – the New ‘Top Risk’ for your Shared Services?
2018-03-13

Are Shared Services a Prerequisite for Intelligent Automation?
2018-02-19

HR Tips for 2018: Process versus Knowledge?
2018-01-17

Disaster Recovery and HR Shared Services
2017-10-24

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RPA Leadership Lessons from the Frontline

George Washington is as secure as Martha Washington: RPA security
2018-06-11

George Washington’s connection to Shared Services Organizations: An RPA Journey
2017-12-18

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Frustration Free: How Amazon delivers employee experience

We Like to Test Things Here – Bring Your Measuring Tape to Work Every Day
2018-03-07

Percentiles & Asymptotes – Shining a Light on Extremely Negative Customer Experience
2018-02-23

“Averages Are Lazy” – Experimenting with Analysis & Visualization in Measuring Shared Services Customer Experience
2017-10-16

Applying Learnings in Customer Experience to Employee Experience at Amazon
2017-07-31

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When The Chicken Dies, Everyone Cries

The GBS Adventure: The Contingency Plan that Wasn’t
2018-01-15

The GBS Adventure: The Gamble Begins & the Team Takes Off
2017-11-28

The GBS Adventure: Killing Negatrons
2017-11-01

The GBS Adventure: When your brain is in your mouth (but you're already committed!)
2017-09-27

The GBS Adventure: What do you want to be when you grow up?
2017-09-12

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Upcoming Events

AI and Robotic Process Automation World Summit

04 - 07 June, 2019
Van der Valk Airporthotel, Düsseldorf, Germany

22nd Australasian Shared Services & Outsourcing Week 2019

12 - 13 June, 2019
Pullman Melbourne Albert Park, Melbourne, VIC

Future of Finance and CFO Summit

16 - 18 June, 2019
The Address Hotel - Dubai Mall, Dubai, United Arab Emirates

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Latest Webinars

How to Decode the RPA Buzz

2019-05-16
10:00 AM - 11:00 AM SGT

How to successfully implement RPA in your operation

How Cognitive Analytics Can Transform Your Business

2019-05-08
10:00 AM - 11:00 AM EST

Analytics is a major focus for Fortune 2000 organizations that are typically moving to predictive mo...

How Cognitive Analytics Can Transform Your Business

Solving the Problem of Unstructured Data

2019-03-27
11:00 AM - 12:00 PM CET

Deconstructing the vast array of industry terms and automation options can be confusing enough. Add...

Solving the Problem of Unstructured Data

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Columns

The Intelligent Automation Channel

Transforming HR Across Four Continents

RPA Leadership Lessons from the Frontline

Frustration Free: How Amazon delivers employee experience

When The Chicken Dies, Everyone Cries