Industry Reports Business Process Outsourcing Continuous Improvement/Process Improvement Customer Experience & Governance Data Management & Analytics Finance & Accounting Global Business Services Human Resources Process Automation & Digitalization Talent Management, Leadership and Culture Drucker Inspired Management
Industry Reports Business Process Outsourcing Continuous Improvement/Process Improvement Customer Experience & Governance Data Management & Analytics Finance & Accounting Global Business Services Human Resources Process Automation & Digitalization Talent Management, Leadership and Culture Drucker Inspired Management

Columns

The Shared Services and Outsourcing Network (SSON) and an expert panel of columnists keep you up to date with the industry, providing the latest and most topical shared services information and outsourcing insight. Our op-eds and tips aim to provide relevant, timely and actionable industry awareness for global business services professionals. View our latest shared services editorials below.

RPA Leadership Lessons from the Frontline

George Washington is as secure as Martha Washington: RPA security
2018-06-11
George Washington’s connection to Shared Services Organizations: An RPA Journey
2017-12-18
View All Posts

SSON Editorial

My "AI WOW Moment" of the week...
2018-05-11
Tips on how to 'Take Action' from World Central Kitchen in Puerto Rico
2018-04-10
These 9 Smart Podcasts Are Perfect to Avoid Getting Stuck in SSO-land!
2018-03-05
Friday Services Humor...
2018-02-23
How am I Going to Make this Year Better?
2018-01-05
View All Posts

Frustration Free: How Amazon delivers employee experience

We Like to Test Things Here – Bring Your Measuring Tape to Work Every Day
2018-03-07
Percentiles & Asymptotes – Shining a Light on Extremely Negative Customer Experience
2018-02-23
“Averages Are Lazy” – Experimenting with Analysis & Visualization in Measuring Shared Services Customer Experience
2017-10-16
Applying Learnings in Customer Experience to Employee Experience at Amazon
2017-07-31
View All Posts

When The Chicken Dies, Everyone Cries

The GBS Adventure: The Contingency Plan that Wasn’t
2018-01-15
The GBS Adventure: The Gamble Begins & the Team Takes Off
2017-11-28
The GBS Adventure: Killing Negatrons
2017-11-01
The GBS Adventure: When your brain is in your mouth (but you're already committed!)
2017-09-27
The GBS Adventure: What do you want to be when you grow up?
2017-09-12
View All Posts

Essential Management for Doers, Doubters & Darers

Trees Die from the Top: A Formula for Fixing Company Culture
2017-01-11
View All Posts

Upcoming Events

2nd Robotic Process Automation Philippines

20 - 21 March, 2019
The Peninsula Manila, Makati City, Metro Manila, Philippines

Register Now | View Agenda | Learn More
2nd Robotic Process Automation Philippines
7th Shared Services & Outsourcing Week

22 - 25 April, 2019
Kuala Lumpur, Malaysia

Register Now | View Agenda | Learn More
7th Shared Services & Outsourcing Week
Shared Services for Higher Education 2019

April 24 - 26, 2019
San Diego, California

Register Now | View Agenda | Learn More
Shared Services for Higher Education 2019
MORE EVENTS

Latest Webinars

Solving the Problem of Unstructured Data

2019-03-27
11:00 AM - 12:00 PM CET

Deconstructing the vast array of industry terms and automation options can be confusing enough. Add...
Solving the Problem of Unstructured Data
Explain Like I’m Five: The Non-Nerdy Guide to Machine Learning in Order to Cash

2019-03-20
10:00 AM - 11:00 AM EST

When you search for directions on Google Maps, along with the list of possible routes to reach your...
Explain Like I’m Five: The Non-Nerdy Guide to Machine Learning in Order to Cash
Matching Blockchain to Business Process: A 7-Point Framework

2019-02-27
03:00 PM - 04:00 PM GMT

In this webinar, NelsonHall analyst David Mayer presents a seven-point framework for assessing block...
Matching Blockchain to Business Process: A 7-Point Framework
MORE WEBINARS

Latest Online Events

IA World Series: February 2019
 SSON is delighted to announce the Intelligent Automation World Series 2019, taking place in February...
IA World Series: February 2019
Blockchain for Business 2019
 Blockchain for Business 2019 will feature real use cases sourced from leading organisations. This is...
Blockchain for Business 2019
Shared Services & Outsourcing Week APAC Digital 2018
 SSO Week APAC Digital is designed for shared services professionals globally to enjoy specially sele...
MORE ONLINE EVENTS

FIND CONTENT BY TYPE

The Shared Services & Outsourcing Network
COMMUNITY

ADVERTISE WITH US

LEARN MORE

JOIN THE The Shared Services & Outsourcing Network
COMMUNITY

Join Shared Services & Outsourcing Network today and interact with a vibrant network of professionals, keeping up to date with the industry by accessing our wealth of articles, videos, live conferences and more.

SIGN UP TODAY!
iqpc logo

The Shared Services & Outsourcing Network, a division of IQPC
© 2019 All rights reserved. Use of this site constitutes acceptance of our User Agreement and Privacy Policy.

Careers With IQPC | Contact Us | About Us | Cookie Policy