Industry Reports Business Process Outsourcing Continuous Improvement/Process Improvement Customer Experience & Governance Data Management & Analytics Finance & Accounting Global Business Services Human Resources Process Automation & Digitalization Talent Management, Leadership and Culture Drucker Inspired Management
Industry Reports Business Process Outsourcing Continuous Improvement/Process Improvement Customer Experience & Governance Data Management & Analytics Finance & Accounting Global Business Services Human Resources Process Automation & Digitalization Talent Management, Leadership and Culture Drucker Inspired Management

Columns

The Shared Services and Outsourcing Network (SSON) and an expert panel of columnists keep you up to date with the industry, providing the latest and most topical shared services information and outsourcing insight. Our op-eds and tips aim to provide relevant, timely and actionable industry awareness for global business services professionals. View our latest shared services editorials below.

RPA Leadership Lessons from the Frontline

George Washington is as secure as Martha Washington: RPA security
2018-06-11
George Washington’s connection to Shared Services Organizations: An RPA Journey
2017-12-18
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SSON Editorial

My "AI WOW Moment" of the week...
2018-05-11
Tips on how to 'Take Action' from World Central Kitchen in Puerto Rico
2018-04-10
These 9 Smart Podcasts Are Perfect to Avoid Getting Stuck in SSO-land!
2018-03-05
Friday Services Humor...
2018-02-23
How am I Going to Make this Year Better?
2018-01-05
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Frustration Free: How Amazon delivers employee experience

We Like to Test Things Here – Bring Your Measuring Tape to Work Every Day
2018-03-07
Percentiles & Asymptotes – Shining a Light on Extremely Negative Customer Experience
2018-02-23
“Averages Are Lazy” – Experimenting with Analysis & Visualization in Measuring Shared Services Customer Experience
2017-10-16
Applying Learnings in Customer Experience to Employee Experience at Amazon
2017-07-31
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When The Chicken Dies, Everyone Cries

The GBS Adventure: The Contingency Plan that Wasn’t
2018-01-15
The GBS Adventure: The Gamble Begins & the Team Takes Off
2017-11-28
The GBS Adventure: Killing Negatrons
2017-11-01
The GBS Adventure: When your brain is in your mouth (but you're already committed!)
2017-09-27
The GBS Adventure: What do you want to be when you grow up?
2017-09-12
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Essential Management for Doers, Doubters & Darers

Trees Die from the Top: A Formula for Fixing Company Culture
2017-01-11
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Upcoming Events

Future of Finance Summit 2019

11 - 13 February, 2019
The Hurlingham Club, London, United Kingdom

Register Now | View Agenda | Learn More
Future of Finance Summit 2019
3rd Annual Middle East Robotic Process Automation and AI Forum

19 - 20 February, 2019
Dubai, UAE

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3rd Annual Middle East Robotic Process Automation and AI Forum
Shared Services Leaders Exchange

05 - 06 March, 2019
Cypress Lakes Resort, Hunter Valley, NSW

Register Now | View Agenda | Learn More
Shared Services Leaders Exchange
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Latest Webinars

3 Ways to Transform Your Corporate Travel Program

2018-12-06
12:00 PM - 01:00 PM SGT

WEBINAR: Increase Savings, Compliance, and Customer Experience. Simplify and Automate Your Travel &...
3 Ways to Transform Your Corporate Travel Program
Why Organizations Need Finance Innovation

2018-11-07
12:00 PM - 01:00 PM EST

Roche Diagnostics is a global pioneer in personalize healthcare. An organization where “innovation i...
Why Organizations Need Finance Innovation
Your ERP Is Just the Beginning – It’s Time to Close the Process

2018-07-19
10:00 AM - 11:00 AM EST

One of the most common things we hear when we speak to organizations about improving their financial...
MORE WEBINARS

Latest Online Events

Blockchain for Business 2019
 Blockchain for Business 2019 will feature real use cases sourced from leading organisations. This is...
Blockchain for Business 2019
IA World Series February 2019
 SSON is delighted to announce the Intelligent Automation World Series 2019, taking place in February...
IA World Series February 2019
Shared Services & Outsourcing Week APAC Digital 2018
 SSO Week APAC Digital is designed for shared services professionals globally to enjoy specially sele...
MORE ONLINE EVENTS

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