Columns

The Shared Services and Outsourcing Network (SSON) and an expert panel of columnists keep you up to date with the industry, providing the latest and most topical shared services information and outsourcing insight. Our op-eds and tips aim to provide relevant, timely and actionable industry awareness for global business services professionals. View our latest shared services editorials below.

Foundations First: An Auditor's Guide to Embracing Process Excellence & Integrity

A Guide to Process Governance That Actually Works
2025-10-07
AI in Finance: The Future of Efficiency, Accuracy & Growth
2025-09-03
How does a Finance Center of Excellence Work?
2025-08-12
Continuous Improvement: An Unsung Hero in Talent Retention
2025-06-26
Are traditional techniques like Kaizen and Lean Six Sigma still relevant?
2025-05-29
View All Posts

Ask the Expert

Redefining Service Excellence: Ask The Expert
2025-10-01
Rethinking Location Strategy: Ask the Expert
2025-08-29
Remote and Hybrid Working Evolution: Ask the Expert
2025-08-18
The Trends Shaping GBS Location in 2025: Ask the Expert
2025-07-29
Front Office Services in GBS: Ask the Expert
2025-07-23
View All Posts

SSON's Guide to Setting Up a Modern SSC

How to Establish Clear SLAs
2025-08-13
A Guide to Future-Proofing Your Workforce
2025-07-28
How to Align your SSC with the Wider Enterprise
2025-07-25
View All Posts

Modern Tips for Digital Transformation and Learning

Agile Leadership in GBS: Leading Through Uncertainty and Change
2025-06-04
Navigating Career Change in 2024: A Time of Reflection and Opportunity
2024-05-03
Peering Into a Metaphorical Crystal Ball, the Workforce Trends of 2024
2023-10-06
Navigating the Challenges of AI Adoption
2023-08-25
Remote Working and the Misguided Approach to a Return to Normal
2023-07-11
View All Posts

SSON Impact Awards - The Winners Series

Join us on this weekly column as we feature the trophy-winning case studies of the SSON Impact Awards.
Astellas Wins SSON's Change Management Impact Award
2025-02-28
Philip Morris International Wins SSON's Customer Centricity Impact Award
2025-02-27
Smith+Nephew Wins SSON's Business Transformation Impact Award
2025-01-23
BSW Health Wins SSON's HR Impact Award
2024-07-24
PolyAI Wins SSON's Technology of the Year Award
2024-07-04
View All Posts

Upcoming Events

Why GPO Authority and AP Evolution Depend on Visibility

17 February, 2026
Online

Register Now | View Event
Why GPO Authority and AP Evolution Depend on Visibility

WorkX

February 23 - 25, 2026
Dallas, TX

Register Now | View Agenda | View Event
WorkX

How Finance Leaders in Mid-Sized Businesses Can Leverage AI

24 February, 2026
Online

Register Now | View Event
How Finance Leaders in Mid-Sized Businesses Can Leverage AI

How Agentic “AI Colleagues” are Transforming Shared Services

25 February, 2026
Online

Register Now | View Event
How Agentic “AI Colleagues” are Transforming Shared Services

Next-Gen GBS: Leveraging AI to Lead in the Big Finance Age

26 February, 2026
Online

Register Now | View Event
Next-Gen GBS: Leveraging AI to Lead in the Big Finance Age

Unlock Hidden Cash: Turn Spend Data into Working Capital Wins

4 March, 2026
Online

Register Now | View Event
Unlock Hidden Cash: Turn Spend Data into Working Capital Wins
MORE EVENTS

Follow Us

         

Latest Webinars

Today’s AI for Tomorrow’s Finance: The Future of Accounts Payable

2026-04-15
10:00 AM - 10:30 AM BST

AI is already reshaping Accounts Payable, transforming finance from basic control into smarter insig...
Today’s AI for Tomorrow’s Finance: The Future of Accounts Payable

Your Payables Are a Cash Flow Weapon: How to Optimize Working Capital When Every Forecast Is Wrong

2026-04-07
11:00 AM - 11:45 AM EDT

56% of CFOs rank cost optimization as a top priority. 51% say improving forecast accuracy is just as...
Your Payables Are a Cash Flow Weapon: How to Optimize Working Capital When Every Forecast Is Wrong

Inside ASP’s AP Transformation: What It Really Takes to Modernize Global Invoice Processing in SAP

2026-04-02
12:00 PM - 01:00 PM EDT

Manual invoice processing doesn’t scale – but modernizing global AP is about more than technology. I...
Inside ASP’s AP Transformation: What It Really Takes to Modernize Global Invoice Processing in SAP
MORE WEBINARS

FIND CONTENT BY TYPE

SSON COMMUNITY

ADVERTISE WITH US

Advertise Now

JOIN THE SSON COMMUNITY

Join SSON today and interact with a vibrant network of thought-leading professionals, keeping up to date with the industry by accessing our wealth of articles, videos, live conferences and more.

iqpc logo

SSON, a division of IQPC

© 2026 All rights reserved. Use of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookies Settings.

Careers With IQPC| Contact Us | About Us | Cookie Policy