Columns

The Shared Services and Outsourcing Network (SSON) and an expert panel of columnists keep you up to date with the industry, providing the latest and most topical shared services information and outsourcing insight. Our op-eds and tips aim to provide relevant, timely and actionable industry awareness for global business services professionals. View our latest shared services editorials below.

The Psychologist’s Couch

Who's King in India (and why this is important)?
2013-06-21

Contours of China: an Introduction to an expanding talent pool
2013-05-14

Shared Services: Emerging Markets
2013-01-22

"Elder Brother" Syndrome
2012-09-10

Outsourcing and Global Communication
2012-08-28

View All Posts

Service, Leadership, and Other Stuff From Lee

Telling versus Doing
2015-03-03

How We Deal with Change (and Stress)
2015-02-18

Cutover Weeks Are Stressful
2015-02-02

Reconnecting as a Team
2014-09-01

Plugging the Gaps in E2E Service Delivery
2014-08-08

View All Posts

O2C: Your Lifeblood. Getting it right.

Setting the Stage for Customer Service
2016-02-11

Order-to-Cash "101": Order Processing (Part 2)
2015-10-15

Order-to-Cash "101": Credit Analysis (Part 1)
2015-09-29

View All Posts

Breaking the status quo: How to engage with SMEs

Accelerating Growth: Adopt, Integrate & Scale
2015-04-30

BPaaS and Centers of Excellence
2015-03-02

BPO and the Medici Effect ...
2015-02-02

The Power of a Digital and Customer-centric Mindset
2014-12-23

It’s Time for the Next Frontier in Shared Services and Outsourcing
2014-12-16

View All Posts

«
1
2
...
6
7
8
9
10
11
12
13
14
»

Upcoming Events

Shared Services & Outsourcing Exchange

June 24, 2019
Westin Galleria Dallas, Dallas, TX

Register Now | View Agenda | Learn More

Shared Services & Outsourcing Exchange

5th Shared Services & Outsourcing Beijing 2019│第五届共享服务与外包北京峰会

25 - 26 June, 2019
New World Beijing Hotel, Beijing, China

Register Now | View Agenda | Learn More

5th Shared Services & Outsourcing Beijing 2019│第五届共享服务与外包北京峰会

Shared Services for Finance & Accounting

June 26 - 28, 2019
Hilton Dallas/ Southlake Town Square

Register Now | View Agenda | Learn More

Shared Services for Finance & Accounting

Latest Webinars

Leveraging RPA, AI and mobile technology

2019-06-12
11:00 AM - 12:00 PM EST

In competition with digital natives, traditional banks are going through the major transformation, i...

Leveraging RPA, AI and mobile technology

Putting the Customer First with Intelligent Automation

2019-06-11
11:00 AM - 12:00 PM EST

Discover how Foundation Home Loans (FHL), provider of mortgage asset management services in the U.K....

Putting the Customer First with Intelligent Automation

How to Decode the RPA Buzz

2019-05-16
10:00 AM - 11:00 AM SGT

How to successfully implement RPA in your operation

How to Decode the RPA Buzz

Latest Online Events

IA World Series: September 2019
16 - 19 September, 2019

IA World Series: September 2019

Shared Services 101
12 September, 2019

Shared Services 101

Blockchain for Shared Services
25 July, 2019

Blockchain for Shared Services

MORE ONLINE EVENTS

FIND CONTENT BY TYPE

The Shared Services & Outsourcing Network
COMMUNITY

ADVERTISE WITH US

Reach Shared Services professionals through cost-effective marketing opportunities to deliver your message, position yourself as a thought leader, and introduce new products, techniques and strategies to the market.

LEARN MORE

JOIN THE The Shared Services & Outsourcing Network
COMMUNITY

Join Shared Services & Outsourcing Network today and interact with a vibrant network of professionals, keeping up to date with the industry by accessing our wealth of articles, videos, live conferences and more.

SIGN UP TODAY!

The Shared Services & Outsourcing Network, a division of IQPC
© 2019 All rights reserved. Use of this site constitutes acceptance of our User Agreement and Privacy Policy.

Careers With IQPC | Contact Us | About Us | Cookie Policy