Shared Services Should Leverage Emotional Intelligence to Battle Change Management

Sally Fletcher
Posted: 11/18/2014

It’s a little known fact that in the work performance of an average employee, EQ is twice as important as IQ. EQ or emotional intelligence quotient refers to the ability to perceive, control and evaluate emotions. In a shared service centre where metrics on cost cutting, invoice processing and chargeback models are the order of the day,

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Sally Fletcher
Posted: 11/18/2014


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