Leading Asia in Culture Change
Excellence in Culture Creation, SSON Excellence Awards 2011, Asia
Winner: PT. Bank Mandiri, Indonesia
Honourable mention: HP GBS India
What impressed the judges:
The culture change that PT. Bank Mandiri embarked on focused on changing the culture of the call center, and therefore had a direct impact on the end customer. The expectations for this transformation included:
A consistent, positive and unique experience, as perceived by customers, to be considered typical of Bank Mandi...
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