Client Centric Shared Services
SSON is delighted to welcome a new member to its Advisory Board: Jesus Michel Shared Services and support functions are often perceived as a pain point for Sales and customers. Companies that have embarked on Shared Services to date have been quite successful in delivering savings and process standardization. However, Client and Sales perception remains the Achilles heel. Getting the right client experience built into the DNA of your SSC processes, people and technology will trigger great insigh...
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