Last week I got one of those calls from a headhunter. "Deborah, you’ve been mentioned by several people as someone I should talk to. My client is looking for someone who will lead our global shared services capability and evolve it to the next level. We want someone who will really transform the way we do business. This is a change management role first and foremost." And then, when it comes down to brass tacks, what the client really wants is someone who’s an operator, running a b...
