Nothing new under the sun?

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Deborah Kops

Having just come off a week of hiking 75 miles of the El Camino de Santiago, one of Christendom’s top three pilgrimages, I had a bit of time to think. As I struggled to put one foot in front of the other, I had the time to reflect on the current "trends" in the shared services and outsourcing industry. And I asked myself, paraphrasing Ecclesiastes, whether there is really "anything new under the sun." The buzz about global business services, bundled outsourcing, platform BPO, multi-so...
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