Smart People Can't Do Everything

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Deborah Kops

One of the observations I have about the global services industry is that there’s a pervasive belief that smart people can do anything. If you can solution, you can sell. If you’re a great delivery professional, you certainly can develop the right strategy.A bit of personal experience as context here—several years ago I was asked to be the client for an outsourcing…which was, in effect, an SAP implementation with a wraparound transaction processing team, or, as I called it, "technology with a wh...
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