Dr. Carine Peeters

The number one perceived risk of service offshoring is the quality of services that might not be up to standard.

There are many reasons why you may decide to outsource part of a function to an external service provider. Interestingly, alongside the well-known cost-related drivers, more and more managers have s...

Catching up after a long absence from SSON column, I thought I would share with you my 10 main take-aways from what is to me the most extensive and representative survey dedicated to IT outsourcing...

What Does it Take? Observing and studying companies that are putting together sourcing strategies and trying to execute them, over the years, I have reached the conclusion that what matters most i...

My last column for 2013 was on the topic of cultural differences in offshoring and how they can lead to unexpected positive consequences due to more thorough decision making. However, although w...

All else being equal, if you could choose between sourcing services in a country that has a culture similar to your own or one with a different culture – which one would you choose? Our...

You may remember that my last two columns ended with a call for participation in a survey aimed at assessing the "capabilities of client sourcing organizations", with the promise to share the result...

Last month I shared with you some "hard" evidence on the added value of developing a well-thought strategy for global sourcing. If done properly, rethinking the global footprint of value chains th...

Welcome to the first edition of the column, Keeping an eye on sourcing practices. The objective of this column is to share with you, in an easily digestible format, the results of research I condu...