All Things To All People: Why Shared Services And Outsourcing Stakeholder Management Fails

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Deborah Kops

Ask any leader trying to transform his or her organization through shared services and outsourcing who their stakeholders are, and they’ll come up with the standard list—the business units, executive management and perhaps even the company’s external customers. For good measure, they might throw in the retained team and suppliers. But are all stakeholders in a shared services or outsourcing model created equal? How do you know who really matters? Are we overdoing the stakeh...
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