What #ProcessFirst Means for the Next Iteration of Shared Services At BD

Paul Bartley, Director of Global Shared Services, Becton Dickinson shares his vision

SSON Editorial
Posted: 02/05/2018

At Becton Dickinson the current SSO strategy is called Process First – to get the process folks involved at the planning stage. Shared Services have contributed in two major integrations. Right now the focus is on driving revenue, given that cost synergies have been assimilated already.

BD is "out in front" in the robotics space, says Paul, having worked with a vendor for over 2 years and more than 100 bots in place already. And not one person has been let go as a result of robotics, he explains.

"The robots are busy with the mind-numbing parts – the humans are working on analysis," is how Paul explains it.

Watch the interview below

Interested in learning more about this topic?
SSOW Malaysia 2018

You can meet Paul Bartley at the 6th Malaysian Shared Services & Outsourcing Week – May 7-9, 2018, in Kuala Lumpur

SSON Editorial
Posted: 02/05/2018


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