As a veteran of FIVE end–to-end transformation and shared services programmes since 1996, together with consulting for numerous other clients since 2010, I am often asked: what works best, what are your key learnings, and what advice would you give?While there is no single “cut and paste” solution, since each company has its own culture, its own spend budget and change readiness/agility, there are certainly some common factors that can make a great difference to the speed of implementation and e...
