State of the Shared Services & Outsourcing Industry Report: Malaysia 2019

Malaysia SSC

We respect your privacy, by submitting this form you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest. For further information on how we process and monitor your personal data click here.



Every year, SSON’s global survey highlights enormous progression in Shared Services’ evolution. The past couple of years have shown a clear move away from transactional, human-based work towards data-driven, knowledge-based activity – enabled by automation.

Here, we share with you the state of the Shared Services market for Malaysia.

There is a tremendous appetite for growth: Half of the Malaysian respondents to this year’s SSON survey have been in existence for <3 years.

The trend toward shared services is strong and momentum growing.

Download the SSON Malaysia 2019 report to discover the key trends and opportunities for the year ahead, and the new strategies and value-adds SSOs are carving out for themselves.