Sally Fletcher
More content by Sally Fletcher
How to Avoid the Biggest Pitfalls in Agentic AI Deployment
July 28 by Sally Fletcher
Avoid the biggest Agentic AI deployment pitfalls: rethink RPA habits, focus on outcomes, improve readiness and prove ROI with high-volume use cases.
SSON’s Top 10 Webinars For 2025!
December 16 by Sally Fletcher
View SSON's Top 10 Shared Services and GBS Webinars For 2025!
The AI-Driven C-Suite
December 15 by Sally Fletcher
Ansgar Thiessen of Swiss Re explores how AI is reshaping leadership, decision-making, and global business services. Listen now!
The Great AI Debate: Point vs. Platform, Buy vs. Build
November 10 by Sally Fletcher
Listen to SSON's latest podcast episode, delving into the right way to implement AI in GBS (point vs. platform and buy vs. build).
Reimagining BPO: From Traditional Outsourcing to Flex BPO for Future-Ready Operations
October 01 by Sally Fletcher
Download SSON's brand new report on Reimagining BPO: From Traditional Outsourcing to Flex BPO for Future-Ready Operations
Introducing Generative & Agentic AI into the O2C Process
August 26 by Sally Fletcher
Explore how global business services are using generative AI and Agentic AI in their order to cash process
Value Selling & Value Generation With Siemens Global Business Services
August 04 by Sally Fletcher
Understand how Siemens Global Business Services approached Value-Based Selling & Value Generation through inside-sales and customer relationship management.
Dragon’s Den for Global Business Services: Innovation Meets Interrogation at SSOW Europe 2025
July 02 by Sally Fletcher
View the Agenda for the 2025 SSOW Autumn occurring October 21st to 23rd. Learn more today!
Why Friction Data May Be Blocking Your AI Transformation
June 24 by Sally Fletcher
Listen to the latest SSO Next episode to learn why data is crucial to the success of your AI transformation initiatives.
Insights from SSOW: Reimagining GBS: AXA’s Roadmap to Enterprise Transformation
May 21 by Sally Fletcher
Explore how AXA is reimagining Global Business Services to drive enterprise-wide transformation, at SSOW 2025...
GBS Careers Part Three
May 14 by Sally Fletcher
This episode is the 3rd in our careers focused series, recorded on-site at Shared Services & Outsourcing Week America, SSON’s largest event.
Exploring GBS Careers: Part Two
April 29 by Sally Fletcher
SSON speaks with Adam Holmes from Publicis Re:Sources and Carolina Okrongli from Nokia Business Services about their career paths.
