Sally Fletcher
Sally Fletcher is the head of editorial for SSON Digital. Her role is to research, execute and host exciting online conferences and webinars for the SSON community around the world. Previously she spent 8 years producing large-scale summits and smaller conferences on topics such as AI, robotics, capital markets, HR, customer experience and leadership in Asia, Europe and North America.
More content by Sally Fletcher
SSON’s Top 10 Webinars For 2025!
December 16 by Sally Fletcher
View SSON's Top 10 Shared Services and GBS Webinars For 2025!
The AI-Driven C-Suite
December 15 by Sally Fletcher
Ansgar Thiessen of Swiss Re explores how AI is reshaping leadership, decision-making, and global business services. Listen now!
The Great AI Debate: Point vs. Platform, Buy vs. Build
November 10 by Sally Fletcher
Listen to SSON's latest podcast episode, delving into the right way to implement AI in GBS (point vs. platform and buy vs. build).
Reimagining BPO: From Traditional Outsourcing to Flex BPO for Future-Ready Operations
October 01 by Sally Fletcher
Download SSON's brand new report on Reimagining BPO: From Traditional Outsourcing to Flex BPO for Future-Ready Operations
Introducing Generative & Agentic AI into the O2C Process
August 26 by Sally Fletcher
Explore how global business services are using generative AI and Agentic AI in their order to cash process
Value Selling & Value Generation With Siemens Global Business Services
August 04 by Sally Fletcher
Understand how Siemens Global Business Services approached Value-Based Selling & Value Generation through inside-sales and customer relationship management.
Dragon’s Den for Global Business Services: Innovation Meets Interrogation at SSOW Europe 2025
July 02 by Sally Fletcher
View the Agenda for the 2025 SSOW Autumn occurring October 21st to 23rd. Learn more today!
Why Friction Data May Be Blocking Your AI Transformation
June 24 by Sally Fletcher
Listen to the latest SSO Next episode to learn why data is crucial to the success of your AI transformation initiatives.
Insights from SSOW: Reimagining GBS: AXA’s Roadmap to Enterprise Transformation
May 21 by Sally Fletcher
Explore how AXA is reimagining Global Business Services to drive enterprise-wide transformation, at SSOW 2025...
GBS Careers Part Three
May 14 by Sally Fletcher
This episode is the 3rd in our careers focused series, recorded on-site at Shared Services & Outsourcing Week America, SSON’s largest event.
Exploring GBS Careers: Part Two
April 29 by Sally Fletcher
SSON speaks with Adam Holmes from Publicis Re:Sources and Carolina Okrongli from Nokia Business Services about their career paths.
Insights from SSOW: Journey to Driving Process Excellence: Insights from Ascension & TP FAO
April 16 by Sally Fletcher
Insights from SSOW: Journey to Driving Process Excellence: Insights from Ascension & TP Finance and Accounting Outsourcing
