Building Sustainable Shared Services: "Agility" as a Growth Enabler

Dan Henderson

[Prefer a sharable PDF? Download it here] Planning for tomorrow’s changes, today – by leveraging leadership and execution second to none Most Shared Services are developed with an end-strategy in mind: achieving a rate of ‘x’ or a service level of ‘y’ to support organizational competitiveness. But what do you do when – as is always happening – external changes impact these carefully laid out plans? Say, the CIO-mentor of the Shared...
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