Is Customer Service Now Too Complex to Manage In-house?

Matthew Bowman

For the past few decades, many companies have resisted the urge to outsource their customer care – arguing that their products/solutions were too specialized, that their brand was too valuable to trust to a third party, or that they wanted to keep the jobs in-state or in-country. However, the latest trend analysis shows a greater number of companies across virtually all industries are seriously considering outsourcing their customer care for the first time. Here is what’s...
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