Building a Business Case for Shared Services or Outsourcing

John Kirk

The business case in favor of shared services and outsourcing is well documented. The projects that I have seen have never failed to increase productivity, improve customer service, and reduce cost. My individual projects have delivered from hundreds of thousands to millions of dollars in savings. However, the implementation approach must be professionally solid. You cannot just "throw it over the fence."In my last article, we briefly touched on the business case component of the shared services...
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