SSON Announces Winners of European Awards in Prague

Add bookmark

May 23, 2013, Prague, Czech Republic –The Shared Services & Outsourcing Network (SSON), the largest and most established community of shared services and outsourcing professionals, announced the winners of its prestigious annual Excellence Awards for the European region, last night in Prague.

These awards highlight and validate best practices within services delivery in the categories of: people and communication, value creation, improvement and innovation, culture, and customer service. An additional award for "Thought Leader" is given to an individual who has made the greatest impact on this industry, as judged by his or her peers, and is thereby publicly recognized.

SSON's annual Shared Services Excellence Awards honour, recognise and promote both captive and outsourced shared services that demonstrate winning practices. These awards form the industry benchmark for their given competencies, in terms of best practice and excellence achieved. Over 500 professionals from the European shared services and outsourcing industry attended the ceremony last night at the conference centre in the Czech Rebublic’s capital, to celebrate this year’s leading shared services organisations.

[click image to enlarge]

The winners were as follows:

Excellence in Improvement and Innovation

winner: Royal Mail HR services

runner-up: Kimberly-Clark

Excellence in Value Creation

winner: EMC

runner-up: Royal Mail

Excellence in Culture Creation

joint winners: Japan Tobacco International, and Orange Poland Accounting SSC

Excellence in People and Communication

winner: BP

runner-up: SpecSavers

Excellence in Customer Service

winner: DHL Supply Chain Limited

runner up: BP

The People's Choice Award for Personal Contribution to the Industry was presented to Philip Whelan, head of Europe's business services center for BP. Philip was praised by the judges as being a "a great ambassador for the industry" and commended for his leadership. In thanking the judges, Philip said that he was supported by an exemplary leadership team at BP, and that the best thing a shared services leader can do is surround themselves with the best talent they can hire.

[click image to enlarge]

The 2013 judging panel represent an esteemed group of Shared Services professionals:

Chris Gunning, Unisys

Fraser Kirk, Coca-Cola Enterprise

Jacek Levernes, HP

Lisa Hooley, SPX

Lynda Atherton Miles, Alliance Boots

George Connell, Shell

The SSON Excellence Awards are held annually during Shared Services and Outsourcing Week, for more information visit

Media Contact - Barbara Hodge

Online editor SSON

Awards photos are uploaded to SSON’s account on Flickr. General photos for the SSOWeek are here.