Service Delivery Transformation / BPO

The SSON Impact Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates Shared Service Centers and service delivery teams who have exceeded industry standards in...

How Oklahoma City is Embedding Resilience in Shared Services

As we move towards 2022, procurement leaders will be pressed harder than ever to focus their time, budget, and resources on initiatives that impact the bottom line, which deliver against key business...

How Oklahoma City built a network, infrastructure and community for business services to thrive

Was COVID-19 a boost for GBS and shared services? Plus: How to ensure the safety of your workforce as offices reopen

"We are thinking about flexible work by first considering what the “new normal” actually means for us."

There are huge and lasting benefits to having strong supplier relationships (and even bigger risks and drawbacks if you don’t).  The adage that we are stronger together than apart is so true! 

SSON Columnist Simon Brown reflects on the 'new normal' in the context of his experience leading SSOs

Several firms including giants like SAP, Microsoft are now shifting their focus towards service-based revenue.

Join two of the most accomplished GBS Leaders in a fireside chat and learn how to double the business value delivered by GBS via a professional methodology.  Topics for discussion:  Why...

Odfjell Drilling Philippines is looking for a safety conscious, passionate, positive and committed First Line Maintenance Support Engineer.

Odfjell Drilling Philippines (ODP) is looking for a safety conscious, passionate, positive and committed Naval Architect and Marine Engineer.