The Handbook to Setting Up a Modern SSC: North America

88% of shared services professionals’ top strategic target in 2025 is optimizing cost and efficiency. But how are leading shared services centers (SSCs) getting there?

SSON Research & Analytics’ North American edition of The Handbook to Setting Up a Modern SSC is now available, offering valuable, peer-driven survey results and statistics that answer these critical questions.

Key Takeaways from the Report:

• Gain insights into the top strategic priorities for 2025 and how leading SSCs are addressing them.
• Compare your SSC’s performance with industry standards and identify areas for improvement.
• Learn how to align your SSC with broader enterprise goals through effective governance and communication.
• Consider your location strategy using a range of important factors from its infrastructure to its talent pool.
• Discover best practices with advice from leaders at Aon, Iron Mountain, Cox Automotive, and more for selecting and standardizing high-impact processes to ensure global consistency and efficiency.
• Leverage the latest advancements in RPA, AI, and data analytics to enhance service delivery and operational efficiency.

For more insights, join industry leaders at Shared Services Week 2025, the premier event for shared services and business transformation. Gain insights from top executives, explore the latest digital innovations, and network with peers to drive efficiency and innovation in your organization. Don’t miss this opportunity to stay ahead—register now!