INDIA: an Evaluation of the Shared Services & BPO Evolution
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Why India will Retain its Shared Services and BPO Growth Trajectory for the Foreseeable Future
Powered by domestic BPO, the Indian services delivery market looks to expand by adding a knowledge repository to its FTE-based model
India’s Shared Services and BPO history is a long one, pre-dating most of the other Asian locations that are now benefiting from the rising tide of business services. But what started with an FTE-based labor arbitrage model (which is still alive and kicking) is now morphing into technology-enabled service solutions that may yet win it the lion’s share of thecomplex activities that international customers are now bringing into scope.
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