Central and Eastern Europe: Five Mega-trends Impacting Service Delivery




The new focus on higher value-add service delivery and increasingly collaborative relationships with clients bode well for shared services careers and the "industry" at large.

But the market is in flux and no one can afford to stand still.

We asked our members how they are preparing for the challenges of process optimization, digital transformation, data analytics, automation, and new skill sets. Find out how the Central and East European market responded here.

The report also sheds light on investment priorities and mobile strategies. Click below to access.

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