INDIA: an Evaluation of the Shared Services & BPO Evolution

Why India will Retain its Shared Services and BPO Growth Trajectory for the Foreseeable Future

Powered by domestic BPO, the Indian services delivery market looks to expand by adding a knowledge repository to its FTE-based model

India’s Shared Services and BPO history is a long one, pre-dating most of the other Asian locations that are now benefiting from the rising tide of business services. But what started with an FTE-based labor arbitrage model (which is still alive and kicking) is now morphing into technology-enabled service solutions that may yet win it the lion’s share of thecomplex activities that international customers are now bringing into scope.

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