Lufthansa Leads the Way with Global Support Services

Astrid Hartman

Regional centers to drive standardization and cost savings across four functions "The multi-tower approach was core to the project design and setup. It was important to us that we made a clean break with the past, where Shared Services was not mandated and where business units felt free to renegotiate with the service centers. We wanted to project one clear plan. GBS now has one structure, one framework, and one vision. It's very important that we support Lufthansa’s internation...
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