SSON Benchmarking Report: How Are You Positioned for the 5 Mega-Trends?

Add bookmark

Over the course of this year, across our global events and online, we have identified 5 Major Trends (let's call them "Mega-trends") that are shifting Shared Services firmly into the realm of value-add centers as opposed to centralized transactional teams. These are:

  • Optimized Services Delivery
  • Digital & Process Automation
  • Data Analytics
  • Customer Service, and
  • Evolving Skillsets

To get a clearer picture of how shared services leaders are adapting their model, we are surveying our global members. We are also measuring 3 leading metrics across HR, F&A, and at Enterprise Level – so don't miss this chance to gain insider information.

The results of this survey will provide a benchmark for you to compare your investment priorities against those of your peers.

The survey takes less than 15 minutes! As thanks, we’ll send you a first-look copy of SSON's 2015 Shared Services Annual Benchmarking Report: 5 Mega Trends, which will provide a detailed summary of the results alongside an analysis of what they mean for you (simply include your contact details on the last page).

Be an influencer – take the survey here now.

(Please note: this survey is open solely to active inhouse practitioners, not vendors.)


Latest Webinars

Next-Gen GBS: Leveraging AI to Lead in the Big Finance Age

2026-02-26

10:00 AM - 11:00 AM EST

As shared services and GBS organizations take on broader mandates and higher transaction volumes, th...

How Agentic “AI Colleagues” are Transforming Shared Services

2026-02-25

11:00 AM - 11:45 AM EST

Shared services teams are being asked to cut costs, accelerate response times, and improve employee...

Craft a Right-fit Target Operating Model for Finance with aTOM

2026-02-11

12:00 AM - 12:00 AM GMT

The Finance function today is rich with potential — but much of that potential is trapped in fragmen...

Recommended