What's the Cost of Process Inefficiency Across Order-to-Cash? [Survey]

Add bookmark

Welcome to what is probably the largest survey yet into the cost of inefficient process across order-to-cash (OTC), and your participation is important. The survey will be completed by cross-industry process owners around the world and presented as an infographic to be shared with you. The survey is being conducted by The Shared Services and Outsourcing Network (SSON) and OmPrompt, the order-to-cash customer automation management experts.

The questions cover four areas: OTC process maturity, measurement, plans for improvement and a few questions about your role in the OTC process.

Responses will be aggregated and no information identifying you or your company will be published. We will use the email address you provide to send you the results infographic.

If you have colleagues whom you think will benefit from this research, please forward this link to the survey.



Latest Webinars

From Shared Services to Intelligent Finance: How Agentic AI Will Transform the CFO Office

2026-11-12

10:00 AM - 10:45 AM GMT

Finance Shared Services have already transformed how organisations deliver accounting at scale. But...

Why Q2C AI Initiatives Fail and How Process Intelligence Fixes Them in a Day

2026-11-10

11:00 AM - 11:45 AM CET

MIT discovered that 95% of enterprise AI projects fail, not because the models are weak, but because...

What We’ve Learned from 50+ Agentic AI Implementations

2026-11-04

10:00 AM - 10:45 AM EST

The GBS industry has been talking about Agentic AI for the last two years and in that time we've lea...

Recommended