Who Are the Top 50 BPS in the World?

Everest Group has released the second annual edition of "The Everest Group BPS Top 50™,” a ranking of the world’s largest third-party providers of business process services (BPS) based on their Business Process Services (BPS) revenues.

This report is significant because the global third-party BPS industry is valued at more than US$150 billion today, and is continually evolving, both in breadth and depth of services. What started as a cost optimization concept now permeates the entire business process value chain, addressing a wide variety of business objectives.

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Everest Group estimates that there are more than 200 service providers with more than US$50 million in revenues offering BPS services around the globe. Some are pure-play, while others offer business services as part of a broader portfolio (IT services, consulting, technology products, etc.). Some are focused on a particular domain or geography, others are broad-based. Some are listed, others are privately held.

Topping the 2016 list of BPS providers are these 10 leaders:

Xerox ADP Accenture Teleperformance Capita Convergys Arvato Bertelsmann Paychex Aon Hewitt IBM Other highlights:

The cumulative revenue of the providers in BPS Top 50 list grew by 5% year-on-year. North American service providers continue to dominate the list, representing 60% of the BPS Top 50 (up from 58% in 2015 ). The number of broad-based service providers in the 2016 list (as compared to specialists) grew over the 2015 list, from 46% to 50%. Among the specialist providers, the following ranked highest in their respective specialty area: Human Resource Outsourcing: ADP Paychex Aon Hewitt Contact Center Outsourcing: Teleperformance Convergys Atento Document Management: Williams Lea Iron Mountain Pitney Bowes