Trends in Sourcing
Interview with Ian Herbert, Loughborough University, School of Business and Economics – deputy Director Centre for Global Sourcing and Services
Question: Which sourcing trends has your research identified?
The SSC/BPO field is maturing, especially in the private sector. The public sector is still lagging but I think will be given a huge impetus in the UK as a result of the ongoing austerity budgets.
The question is no longer ‘should we externalise?’... but how? Or,...
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