Contracting: the First Step in a Change Management Program

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Ed Hansen has seen some mistakes in his career. But the one he says may be the biggest lost opportunity is not leveraging the contracting process as the first step in a change management program. Ed has been helping clients work with outsourcers for a long time – currently as a Partner at law firm McCarter & English where he leads the Business Technology and Complex Sourcing practice, and previously as a co-chair of Baker & McKenzie’s North American Sourcing Practice. Ed explains...
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