G6 Australasia 2012 - Russell Ives, Director – Growth Markets, Global Process Services, IBM Australia and New Zealand

Economic reality is biting and more of today’s conversations are around shared services and outsourcing, reports Russell. What’s needed is a proactive approach to address costs and productivity in anticipation of a growth stage 2-3 years down the track. Global expansion, especially regional growth in Asia, is driving much of the outsourcing discussion. Regional skills shortages also mean BPO can support HR acquisitions – which is a pressing point.
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