I6 India 2011 -Milind Godbole (MG), President – Asia Pacific, Aditya Birla Minacs
The Twitter generation – Twitteratti, to those in the know – is having an enormous impact on the marketplace, and therefore on the delivery of service quality, explains MG. As the learning potential and adaptability of this group is extremely high, BPO providers need to harness that intellectual power and keep talent engaged in the BPO industry. In recognition of the people-centric aspect of BPO, provider Aditya Birla Minacs is emphasizing career roadmaps, and developing skill sets through training academies. A key focus is to enhance industry specific skill sets.
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