India 2012: Services Delivery Market Overview




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As India continues to be seen as the engine to drive global regeneration, crafting growth strategies for this market ranks second to none on corporate agendas. A flexible, scalable business services platform means organizations can focus on developing their core business in the knowledge that their support services will provide the necessary backup.

In addition, as data analytics and knowledge processing become part of the equation, business services delivery – whether inhouse [shared services] or out of house [outsourced] – is taking its place as a strategic, value-add partner for the operation.

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