Malaysia's Plan to Flex its Scale




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How "Latent" Talent and Technology provide scaling opportunities

To meet the global appetite for additional shared services and BPO capability, Malaysia is taking a two-pronged approach that includes developing and tapping the nearly 20% of its workforce considered "latent" – and leveraging new RPA solutions to get more performance out of individual FTEs.

Find out how the country is adopting "impact sourcing" to develop its talent pool, and what this means for your requirement to "scale".

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