In our 2015 global shared services & outsourcing survey we wanted to find out which levers practitioners around the world were using to drive performance.
In the 2016 survey, we asked how they were using these levers to drive performance.
Read it here.
Note: report originally posted online March 2016
May 5 - 8, 2026
Sheraton Imperial KL, Kuala Lumpur, Malaysia
12th – 13th May 2026
Intercontinental Hotel Double Bay, Sydney, NSW
Insights from the world’s foremost thought leaders delivered to your inbox.
2026-06-30
10:00 AM - 10:45 AM EDT
Today's finance leaders are under pressure to improve cash flow, reduce manual work, and adapt to ev...
2026-06-18
10:00 AM - 10:45 AM EDT
As AI adoption accelerates across Global Business Services, many organizations are repeating the sam...
2026-06-16
11:00 AM - 11:30 AM EDT
Suppliers want to know when they'll get paid. You want to know when they'll stop asking. By leveragi...
