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What Does "Perfect" Look Like?

Anupam Diwan
Contributor: Anupam Diwan
Posted: 01/13/2014

Anupam Diwan reports from Saint Louis, MO, where she's all snowed in this month, with more than a foot of snow and brutally cold temperatures. There are errors we tolerate (the kids making you burnt toast, and spilled cereal for breakfast in bed) and errors that are unacceptable. In business, we focus on the latter. We simply don’t

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Anupam Diwan
Contributor: Anupam Diwan
Posted: 01/13/2014

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