Communication & Culture
The Workforce is Reinventing Itself. Are You Ready?
November 04 by Jon HanleyI was chatting with the owner of a staffing agency, recently, about the challenges of finding good talent. He shared a story of a skilled Java programmer who turned down a role with a 30% salary in...
Meet SSON’s Member of the Month: David Lootens
October 29 by SSON EditorLast month we ran a competition to identify one of the most active users of our website. Well, we found him. His name is David Lootens, he is based in Orlando, and he runs – among other things...
Expanding Upstream and Downstream – Partnership Trumps Being a Provider
September 29 by SSONHow do you, step by step, move "up the value chain" and become a business partner as opposed to service provider? NSG's Shared Services group has received plenty of accolades from senior leaders, whic...
Internal Communications Needs to Explode Preconceptions & Myths
September 25 by The Shared Services & Outsourcing Network EditorThe internal cascade of shared services information needs to address business needs first and foremost. But on top of that, communication is invaluable in strengthening relationships with the busine...
Developing Leadership Skills and Managing Talent
September 24 by The Shared Services & Outsourcing Network EditorInterview with Zelle Ochoco, Associate Director, Procurement Shared Service, Johnson & Johnson Over the last decade, Zelle Ochoco has worked for some of the biggest brands in the world, honing he...
Who Says There's No Love for Dogs?
September 03 by SSON[inlinead]
Invest in Yourself: SSO Pro Online Monthly Overview - August
August 25 by SSONThe SSO Pro online learning program for Shared Services professionals is celebrating 5 years of facilitating the professional development and advancement of a more holistic understanding of the core...
Tough Talking: How to Commit to Operational Excellence (Part 2)
August 19 by Andrea Schaffell, Ricoh and John Gregory, Kellogg'sSome Mighty and Heartfelt Lessons from a Decade in the Saddle: "Things I Wish I’d Known 10 Years Ago" Part 2: Continuous Improvement What does Continuous Improvement mean for the Shared Se...
How To Lose Your Valuable Staff In Just Six Months
August 13 by The Shared Services & Outsourcing Network EditorWith the services spotlight increasingly focused on Central and Eastern European markets to drive knowledge-centric and data-enabled services for global customers, talent management has once again r...
Social Media Analytics – Growth Engine for Next-Gen Customer Care
August 09 by SSON Industry ReportsThe explosion in use of social media among consumers – for everything from sharing how-to’s to complaining about poor customer service – presents companies with simultaneous advant...
How To Use The Home-Field Advantage to Promote Your Business
July 15 by Marsha FriedmanIf you are operating a Shared Services in a local market characterized by strong competition in recruiting, with a number of companies chasing the same valuable talent (Eastern Europe, Asia,…...
Tough Talking: Two Veterans of the Shared Services Industry Open Up
July 14 by Andrea Schaffell, Ricoh and John Gregory, Kellogg'sSome Mighty and Heartfelt Lessons from a Decade in the Saddle: "Things I Wish I’d Known 10 Years Ago" Part I: Top Management Sponsorship And Selling The Shared Services Concept...