COVID-19 has stripped away all non-essential business expenditure and shown

Shared Services to be truly essential to business continuity. Across the A/NZ

region there has been a great appetite over the last 2 years to move into a

GBS/multi-service operating model and this momentum is increasing, with a

sentiment to re-envision the role and value of the shared service.

Pricing strategies adopted will also play a huge role in how the SS can make

the transition from a cost-centre to a self-sustaining profit centre as well. In this

session, hear perspectives of SS leaders who’ve trialled multiple approaches in

their seasoned careers to shed insight into:

• How has Covid-19 changed your vision for the BAU Shared Service? Has

the value proposition changed from your perspective?

• What is the rationale behind the pricing approach you’ve taken around

your SS? Has this changed over time at all?

• How are you overcoming friction in process & outcome ownership across

SS & business leadership?

• What are some ways you’ve started to mature business engagement and

service delivery quality?

• Propelling shared services to emerge as a strong partner to business

decision making and continuity