SSON Glossary: Business Process Outsourcing (BPO)
Business process outsourcing (BPO) is the practice of contracting a specific work process or processes to an external service provider.
6 Key Considerations For BPO Contract Re-Negotiation
February 13 by Bob Cecil
Outsourcing some, or all, of your business processes is a big step but what happens when the contract is due to expire? Maybe your provider has already approached you with a proposal for renewal, but...
How Your Organization Can Give Back This Christmas Through Outsourcing
December 15 by Beth Brown
This festive season, organizations could give back to global communities by implementing ethical outsourcing. This form of business process outsourcing provides employment opportunities for disadvanta...
Top Tips for Managing Tax Risks & Compliance as a GBS Professional
November 22 by Beth Brown
In his webinar, “Globalization Without the Risk: How Outsourcing Can Help You Overcome Tax And Compliance Risk In Your GBS”, Henrique explained State Nexus, how to handle global tax compliances and th...
The Rise of Front and Middle Office Process Outsourcing
October 19 by Bob Cecil
Business services organizations are continuing to add scope beyond traditional back office functional processes.
How Egypt Became a Global Business Process Outsourcing Hub
May 08 by SSON Editor
In recent years Egypt has become a rapidly growing economy and labor market with a growing focus on the IT services and outsourcing industries. In this article find what makes Egypt such a competitive...
Egypt: The Next Country North American Shared Services Should Consider IT and Business Process Outsourcing
January 31 by Evan Beebe
With 6 out of 10 GBS organizations currently outsourcing, Egypt has secured its place as one of the world's premier outsourcing and IT offshoring locations. Here's why North American shared services s...
Why 6 out of 10 GBS Operations are Actively Outsourcing
December 01 by SSO Network
Business process outsourcing - or BPO - is a key topic for GBS, and unfortunately, it's one that risks being neglected from the limelight.
The Outsourcing “Conundrum”: Securing the Benefits You Expect
November 10 by Bob Cecil
Five actions you should take before jumping on the outsourcing bandwagon too quickly.
The Top 10 Problems with Outsourcing Implementation
June 28 by Shawn McCray
Despite blue-chip service providers and innovative, risk-sharing contracts — if you underestimate the importance of Change Management and Governance in outsourcing, success will elude you.
Charging Methodologies of Shared Services and Business Process Outsourcing Providers
January 10 by Shared Services & Outsourcing Network
BPO providers operate on the third-party market and as necessity they have to be more advanced in things such as service quality and transparency.
Outsourcing Deal Compliance – Always Important, But Now More than Ever!
October 23 by Ankur Bansal
What customers need to look out for, and why some deals that look 'too good to pass up' should be analyzed more closely
Outsourcing drives PepsiCo growth in India
August 10 by Sally Fletcher
As PepsiCo focuses on India as a strategic growth market, CFO Kim Narsimhan faces a few challenges. Throughout, PepsiCo is leveraging its outsourced model for financial services to play to its strengt...
