SSON Glossary: Digital Transformation
Digital transformation is the use of digital technologies to transform existing non-digital business processes and services.
From Mainframes to Quantum Finance
June 10 by Edesio Santana
From mainframes to quantum computing: IBM’s evolution enabling real-world innovation and a new era of data-driven decision-making.
Infrastructure as Competitive Edge
June 03 by Edesio Santana
Hybrid cloud and human-centered skills turn infrastructure into a resilient competitive edge, driving agility, continuous learning, and enterprise adaptation.
Built to "Transform." Designed Not to Be Questioned
May 27 by Deborah Kops
Transformation programs fail not on ideas, but governance, without independent oversight, costs rise, duplication spreads, and ROI becomes narrative.
Next Generation GBS: The Missing Who
May 27 by Mauro Portela
Why the future of business services depends on accountability, ownership, and stewardship (not technology alone) to drive real transformation.
Avoiding the 70% Failure Rate: Strategies for Successful Finance Transformation
March 12 by Joe Sagrilla
Why 70% of finance transformations fail; and how leaders can succeed by balancing performance, people, and value capture in a rapidly changing world.
There Are Always Dots to Connect. But Do We See Them?
February 27 by Mauro Portela
Discover how a shift in mindset and trust transformed work culture at Danone, earning Asana’s 2025 Most Transformational Leader Award.
Caroline Basyn on Tech, Talent, and the Power of Inclusive Cultures
January 19 by Caroline Basyn
Insights from Caroline Basyn on digital transformation, inclusive leadership, and the power of diverse teams shaping the future of GBS.
Data Infrastructure: Building the Fabric of Transformation
January 13 by Edesio Santana
Discover why resilient data infrastructure is the backbone of digital transformation and long-term business agility.
Driving Digital Transformation in GBS: Lessons from Philips’ AI Journey
November 18 by Beth Brown
Discover Philips' top tips for AI-powered GBS transformation, based on key insights from SSOW Autumn 2025.
Smith+Nephew Wins SSON's Business Transformation Impact Award
January 23 by Alex Roberts
Read on to learn about Smith+ Nephew's 12-point plan programme to strengthen, accelerate, and transform their business growth which ultimately won SSON's Busine
5 Top Tips On GBS Leadership For Digital Disruption
June 18 by Beth Brown
SSON hosted SSOW Europe this May, returning for its 24th edition. On the third day. Satish Nair, the Senior VP and Head of Client Partnership at Infosys BPM, moderated the keynote panel GBS Leadership...
Go Green! 3 Ways To Use ITFM To Reach Technological Sustainability
November 15 by Beth Brown
Relating ways to implement green coding practices to the ESG regulations.
