SSON Glossary: Digital Transformation

Why 70% of finance transformations fail; and how leaders can succeed by balancing performance, people, and value capture in a rapidly changing world.

Discover how a shift in mindset and trust transformed work culture at Danone, earning Asana’s 2025 Most Transformational Leader Award.

Insights from Caroline Basyn on digital transformation, inclusive leadership, and the power of diverse teams shaping the future of GBS.

Discover why resilient data infrastructure is the backbone of digital transformation and long-term business agility.

Discover Philips' top tips for AI-powered GBS transformation, based on key insights from SSOW Autumn 2025.

Read on to learn about Smith+ Nephew's 12-point plan programme to strengthen, accelerate, and transform their business growth which ultimately won SSON's Busine

SSON hosted SSOW Europe this May, returning for its 24th edition. On the third day. Satish Nair, the Senior VP and Head of Client Partnership at Infosys BPM, moderated the keynote panel GBS Leadership...

Relating ways to implement green coding practices to the ESG regulations.

Often the success of a transformation initiative can be tied to an organization's ability to get employees to buy-in to the transformation. Similarly, transformation initiatives can also appear daunti...

SSON Head of Online Events Sally Fletcher predicts future shared services and GBS trends after attending last month's SSOW Europe conference in Lisbon.

As a key strategic enabler, GBS organizations by design bring new opportunities through the act of simplifying, standardizing, and automating processes for increased efficiency.

Extending traditionally siloed processes and controls beyond the Office of Finance into the broader organization will better inform business decisions and reduce risk. Read on to learn how this can be...