SSON Glossary: Employee Experience

SSON was joined by Ana Flávia Cavagnoli, from Johnson & Johnson. Ana’s session, “Empowering Excellence: Top Tips for Creating a People-Centric Approach to Continuous Improvement”, discussed how to kee...

Seneena Fayas, Director of HR and Operations at Desert Dreams Group, delves into the best practices to elevate employee experience.

Keeping employees engaged is a key priority for any GBS Leadership team. It helps drive performance metrics, innovation, collaboration, and retention in the teams. So, how should we approach this?

Recapping a timely session from the IA World Series focused on how conversational and generative AI can uplift both the customer and employee experience.

In this next part on workplace productivity, we’ll take a closer look at employee engagement and how it can help foster a work environment that creates more productive employees.

Modern consumer expectations have changed drastically over the past three years. Today’s customers expect a seamless, high-value experience, and the struggle for businesses is how to match these expec...

Christy Stephenson has been with Mastercard for 7 years. In her current role as Director of Engagement and Communications for Mastercard’s shared services group, she leads a customized framework aimed...

For leaders of GBS organizations, the talent discussion remains front and center. Whether you’re accountable for all HR operations globally, or spearheading the creation and systematization of infrast...

42% of workers experience burnout and imposter syndrome at the same time, with the highest rates of burnout among Gen-Z, who entered the workforce during a period of heightened isolation.

What defines successful digital HR services? And why should HR – now more than ever – focus on human relations?

Gallup says that at least half of the U.S. workforce is quiet quitting and 18% of workers are actively disengaged, which Gallup labels as ‘loud quitting.’ 

The world of work has changed, over the last 20 years... or even the last two years. But the way we run our organizations and manage our people? It hasn’t changed at nearly the same rate.