SSON Glossary: Offshoring

With 6 out of 10 GBS organizations currently outsourcing, Egypt has secured its place as one of the world's premier outsourcing and IT offshoring locations. Here's why North American shared services s...

In this guide, you will find a definition of Global Business Services, how GBS is different than the typical shared services model, and the pros and cons of a GBS model.

There is a very good reason we are seeing a marked increase in the continued growth of offshore captive operations, they simply make sense. In fact, many of the major 3rd party Business Process Outsou...

Online retailer Amazon’s customer service center is based in Cape Town and aims to grow to 1400 employees by end of this year. Research firm Ovum recently interviewed senior site leader, Scott Sommers...

AP Moeller Maersk launched its shared services operations in 2002, initially only on a small scale, through local, relatively uncoordinated initiatives.

Last week [on Oct 15], Cognizant announced  its intent to acquire UBS’s India Service Center subsidiary for $75 million.

In the early years of offshoring support services, from roughly 2000 through 2004, many companies aggressively pursued offshore outsourcing as a means of lowering costs.

Once upon a time, global and pan-regional companies operated as a collection of single country businesses.