A Shift is Happening in Business Services – and Outsourcing is No Longer Center Stage

A shift is happening in Business Services – and Outsourcing is no longer center stage Listening to the chatter among nearly 800 practitioners of the Shared Services (though let’s call it "Business Services") and Outsourcing world at our flagship event in Orlando last week, it became abundantly clear that what’s happening in this space is nothing short of revolutionary. There’s been a tremendous tug of war going on between two opposing forces: Innovation on the one sid...
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