The Hidden Traps in Process-Based Set-Ups

Process-based set-up’s have emerged as the new flavor in shared services centers (captive and outsourced) to enhance customer experience and deliver business value by enabling robust processes. Usually a lot of communication, jointly led by senior leaders and human resource functions, marks the onset of this transformation, with the next stage being to either hire external resources or realign internal resources, and then create or merge business units. While the intent to transform...
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